We invest in training and education for our people

We believe we aren’t just a pizza business – we are a people business. The success of our Company is founded on our commitment to helping our people 'grow and prosper', and we do this by investing in our people to give them the training and education they need to be successful. We see it as our responsibility that a wobble-boarder, pizza maker or delivery expert of today has the opportunity, tools and resources to become a franchise partner or leader of tomorrow.

Our workforce includes more than 100,000 team members spanning across 12 markets and encompassing both our corporate and franchised network. Our aim is to attract, retain and engage with all our team members, so their experience at Domino’s leaves them better than when they first joined. We know from experience that our pizza makers and delivery drivers have the opportunity to assume leadership roles in our organisation. We also recognise that some of our team members only stay temporarily, often to support themselves through school or university. Domino’s is committed to developing all our people through world class training tools. Our app-based training tool, Path to Excellence (P2E), reflects this commitment, and its roll-out has been progressing smoothly.

To ensure consistent training across our team, Domino’s Path to Excellence (P2E) offers a world of personal growth and professional development. With nine levels spanning New Employee Orientation to Franchise Partner, the Path to Excellence covers essential skills and knowledge in Food Safety and Operations. Each level includes various classes, eLearning modules, on-the-job training activities and learning assignments. Prior to their first shift, each new team member must complete the Mandatory Path to Excellence level 1 learning module to ensure they start their roles safely and confidently.

Our commitment to knowledge does not stop there. We conduct an annual refresher course that covers three key topics: 1) Food safety, 2) Driver safety and 3) Allergen training. This ensures that our teams always have the knowledge and information they need to deliver safe and exceptional customer service.

We understand that our team members have different development needs and learning styles. We empower our leaders to work with team members to create personal learning and development strategies as part of their regular performance and appraisal processes.

A strength of the Domino’s system is our proven success in identifying talented pizza store managers and assisting them to purchase their first franchised store, providing profit share structures that allow a franchisee to access capital that may not be available through traditional banks until they have expanded their business.

In this way, Domino’s is proud of its success in putting countless team members on the path to entrepreneurship, help them grow and prosper and secure independence for them and their families.

Our development programs are results-driven

Our business is dynamic and so is our approach to learning and development. We use regular surveys, polls and focus groups to continually assess the needs of the business and ensure what we offer is suitable, relevant and create the intended outcomes.

Our roadmap to success

Our training programs are developed around several key training modules through ‘blended learning’ – both through digital platforms and face-to-face.

These include:

New Employee Training – the first step for any team member, has been expanded to include franchisee and corporate leader training. Team members start with online training, before progressing to in-store training – a fun, hands on experience where every team member (even in corporate offices) receives a grounding in how our stores operate.

Mandatory training – addressing safety and wellbeing of team members and customers. Includes modules on food safety, OH&S, COVID-19 and safe delivery.

Essential training – ensures team members are meeting operational standards and deliver excellent customer experience. Modules include pizza making, customer service, dough perfection, handling complaints and expert delivery.

Pizza college – equips team members with critical technical skills such as controlling food, leadership, communication and coaching.

Fire Up – designed to accelerate those identified as emerging leaders in the business. Includes workshops, advanced training modules and mentoring opportunities.

We understand that our team members have different development needs and learning styles. We empower our leaders to work with team members to create personal learning and development strategies as part of their regular performance and appraisal processes.

A strength of the Domino’s system is our proven success in identifying talented pizza store managers and assisting them to purchase their first franchised store, providing profit share structures that allow a franchisee to access capital that may not be available through traditional banks until they have expanded their business.

In this way, Domino’s Pizza Enterprises Ltd is proud of its success in putting countless team members on the path to entrepreneurship, help them grow and prosper and secure independence for them and their families.