Domino’s for Good > Our People - Culture, ethics and trust
Our people have access to well-communicated grievances processes
Domino’s provides multiple avenues for employees to raise any concerns they have around their employment with us. This is outlined in our employee Code of Conduct as follows:
The Board takes responsibility to enquire into, and take appropriate action in relation to, all bona fide complaints or allegations which indicate that there may be illegal or unethical conduct by the Company or any of its Employees.
Our current approach is the CEO will makes themselves available as the initial point of contact for all persons lodging such complaints or allegations and informs the Board of such complaints and allegations. If the complaint or allegation relates to the CEO, or the person making the complaint or allegation is uncomfortable, for bona fide reasons, with making the complaint or allegation to the CEO, then the Chairman of the Board will receive and deal with the complaint or allegation. The person making a complaint or allegation will, in all circumstances, be treated with respect and anonymity, except to the extent that they agree to have their identity disclosed for the purpose of enquiring into the complaint or allegation.
We provide a safe workplace for our people
Domino’s is committed to the safety of its people through positive safety culture and best-practice business processes. We record health and safety information for all our markets.
Serious accidents and injuries are tracked and reviewed by senior management. Enhanced reporting, including developing a safety-reporting culture within our franchised businesses, remains a focus.
CULTURE, ETHICS AND TRUST
We support freedom of association and the right to collective bargaining
Domino’s operates in regions with legislated minimum wage requirements. In Australia, in 2018, Domino’s became the first Quick Service Restaurant (QSR) chain to introduce Modern Award rates for store staff, including penalty rates – higher than the minimum wage. In other jurisdictions, we work within local frameworks, whether government mandated wages or collective bargaining agreements. Our priority is ensuring Domino’s is an employer of choice, with team members receiving attractive wages and conditions. For corporate staff not under award rates, market-based wages are paid and reviewed regularly to stay in line with the market and CPI increases.
We encourage and protect whistleblowers
Domino's is committed to a culture of corporate compliance, honest and ethical behavior and strong corporate governance. To foster this culture throughout the Group, the Company encourages its staff and external partners who have knowledge of, or reasonable suspicions of, any incident or reportable conduct to report the matter through the appropriate channels at their earliest opportunity.
The Company recognises the importance of ensuring a safe, supportive and confidential environment where people feel confident about reporting wrongdoings and are supported and protected throughout the process. For that example, Domino’s Australia and New Zealand is committed to whistleblower protection as outlined in our Whistleblower policy. We have a number of processes and resources in place (e.g. in-house counsel) to assess and monitor compliance risk.
Our wage assistance hotline in Australia and New Zealand is managed internally and our whistleblower hotline is managed by an external company. Both hotlines are communicated to employees through posters which are permanently placed in all Domino’s workplaces, including retail stores. Displaying these posters is mandatory throughout the company and their presence is monitored through Domino’s Ops Compliance Team – a thorough store audit and review process.